TV Ears Headphones - Manual (Page 8)

Repairs
Before sending in your TV Ears products for repair, please call our customer service representatives for troubleshooting
assistance. If we are unable to resolve the problem or if the product needs to be repaired, a Return Merchandise
Authorization (RMA) number will be issued. RMA numbers allow TV Ears to keep track of your product and return it to
you quickly. All returned items must have an RMA number.
Obtain a RMA number by calling TV Ears Customer Service:
• US Corporate Office Toll Free: 1-888-883-3277
Monday - Friday 7:00AM - 4:00PM PST
• Canada: 1-800-263-4864
Additional Accessories & Replacement Parts
Additional accessories and replacement parts can be purchased to extend your TV Ears system.
Additional Headset: The transmitter is designed to hold and charge two headsets at a time. The transmitter can
transmit to more than 2 headsets at one time. Additional headsets can be used when more than one household
member wants to use TV Ears. Be sure to purchase the same model headset as the system you own.
Seat Side Charger: This charger keeps your headset charged right next to your seating area. The charger does not
transmit an infrared signal.
Foam TV Ears Tips : Pack of 10 replacement ear tips. Replace TV Ears Tips if they are soiled or show signs of wear.
Discard ear tips after they are detached; do not attempt to re-attach. For safety purposes, we recommend changing TV
Ears Tips every 30-60 days.
Silicone Ear Tips: Sold as a pair or in a pack of 10 individual ear tips. For cleanliness wash the silicone ear tips with
mild soap and warm water every 30 days. We recommend replacing silicone ear tips every 6 months or as needed.
TV Ears Replacement Battery : TV Ears batteries are designed to last 1-2 years depending on usage. Only use
batteries purchased from TV Ears. Be sure to purchase the same model battery as the headset you own.
DAC (digital analoge converter): This converter allows you to connect your TV Ears transmitter to a digital audio out
port when analog audio out ports are not available.
Items can be purchased online, by telephone, or purchased by visiting an Authorized TV Ears dealer.
• Online: www.tvears.com
• Call Customer Service:
• US Corporate Office Toll Free: 1-888-883-3277
Monday - Friday 7:00AM - 4:00PM PST
• Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears website at www.tvears.com. Please call the dealer
to confirm the desired item is in stock.
Frequently Asked Questions (FAQ’s)
1. How do TV Ears work?
TV Ears has infrared lights on the front of the stack, which sends an infrared signal to the receiver
in the front of the headset.
2. Why is the sound so clear?
TV Ears Voice Clarifying Circuitry takes the sound of the television and enhances the speech
frequencies above the background noise, so the dialog is more clear.
3. Why do my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears volume to work independently from one
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