Toshiba 19C100U - Manual (Page 54)

Chapter 8: Troubleshooting
54
Sound problems
• Check the antenna/cable connections ( Chapter
2).
• The station may have broadcast difficulties. Try
another channel.
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature
to Stereo mode ( page 39).
• If you are not receiving a second audio program
from a known SAP source, make sure the
MTS
feature is set to SAP mode ( page 39).
• If you hear audio that seems “incorrect” for the
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the
MTS feature to Stereo mode ( page 39).
Remote control problems
• Remove all obstructions between the remote
control and the TV.
• The remote control batteries may be dead.
Replace the batteries ( page 20).
• If the TV still does not act as expected, use the
Reset Factory Defaults procedure ( page 28).
Channel tuning problems
• The channel may have been erased from the
channel memory by the
Programming channels
automatically feature. Add the channel to the
channel memory ( page 24).
• The channel may be blocked by the LOCK
feature. Unblock the channel ( page 42).
• If you are unable to tune digital channels, check
the antenna configuration ( page 24). If you
are still unable to tune digital channels, clear all
channels from the channel list and reprogram
channels into the channel memory ( page 24).
If you are still unable to tune digital channels,
use the Reset Factory Defaults procedure (
page 28). Also see “TV stops responding to
controls” and “Other problems”
( page 53).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions will display ( page 37).
• If text is not available, a black rectangle may
appear. If this happens, turn off the closed caption
feature ( page 37).
• A closed-caption signal may not display correctly
in the following situations: a) when a videotape
has been dubbed; b) when the signal reception
is weak; or c) when the signal reception is
nonstandard ( page 37).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN
code entering screen is displayed, press
four times within 5 seconds. The PIN code you
previously stored will be cleared ( page 40).
No REGZA-LINK operation
• The REGZA-LINK feature is available for
Toshiba REGZA-LINK compatible devices.
• Make sure the HDMI cables with the HDMI Logo
(
) are used.
• When the connected REGZA-LINK device does
not work correctly after you have changed settings
of the device, turn off your TV and unplug the
power cord, then plug and turn on again.
• If several devices are connected, REGZA-LINK
feature may not operate properly.
• Read the instruction manual furnished with the
connected REGZA-LINK device.
HDMI problems
For HDMI cables
• Make sure to use cables with the HDMI Logo
(
) ( page 13).
Media Player problems
• Make sure that devices are connected correctly.
• Incorrect behavior may occur with a USB HUB
connection.
• Photo files that was processed and edited by using
the PC’s application software may not be able to be
viewed.
• The TV may select one format automatically and
play it when contents that support two or more
formats are played.
• Confirm contents of the USB storage device are
formats that correspond with this TV ( page 45).