Trilogy Touch Technology Trilogy Touch Monitor - Manual (Page 8)

12
PRODUCT SERVICE AND SUPPORT
Should this product fail or require service, please contact your Dealer or Distributor for service or
support. The Dealer or Distributor may have specific programs for support of this product, or may
provide specific services outside the scope of the manufacturer’s original warranty.
Should support from the manufacturer become necessary, please use the contact information listed
below. Be prepared to provide the following information, which is required.
• The product model and serial number, found of the rear sticker of the touch monitor itself.
• Your name, company name and telephone number. As well, a shipping address may be
necessary which cannot be a post office box.
• The name of the dealer or distributor from which the product was purchased.
• The ability to provide specific failure details.
In addition, it may be helpful for troubleshooting purposes to have a telephone close to the product.
Support is limited to the touch monitor. Application software issues, Operating System operati on or
installation, PC troubleshooting or software program development is beyond the scope of available
technical support.
Contact Information:
Mailing Address:
Trilogy Touch Technologies
One New Hampshire Avenue, Suite 125
Portsmouth, NH 03801
Telephone Number:
800 360-9019
Technical Support FAX:
866 398-3601
Technical Support Email
[email protected]
Product Registration
Trilogy products may be registered at our website. Doing so insures that any information, updates or
revisions concerning the product are sent. Be prepared to supply the model number, serial number and
purchase vendor, as well as contact information.
13
Warranty
Trilogy Touch Technology
TOUCH MONITOR LIMITED WARRANTY
A. Limited Warranty
Trilogy Touch Technology, Inc. (“Trilogy”) warrants the TFT -LCD touch monitor(s) (“the Monitor”) or
(“product”) you have purchased from Trilogy or from a Trilogy Authorized Reseller, to be free from
defects in materials and workmanship under normal use for a period of three (3) years. The warranty
period begins on the date of purchase. Your original purchase invoice (sales receipt) is your proof of
purchase. If you cannot provide the original purchase invoice (sales receipt), the warranty period will be
based on the manufacture date-code shown on the monitor. A Monitor that has been exchanged is
warranted starting at the original date of purchase. The burden of warranty entitlement is solely on the
customer.
Should a defective product meet the warranty terms, Trilogy may provide an advance replacement
product, shipped within 24 business hours, at the customer’s request. Monetary security for the
replacement is required.
This warranty extends only to the original purchaser; i t is not transferable to anyone who subsequently
purchases, leases, or otherwise obtains the Monitor. It excludes expendable parts. During the warranty
period, Trilogy will repair or replace defective hardware with new or equal to new parts and products. All
exchanged parts and monitors replaced under this warranty will become the property of Trilogy. During
the warranty period, there will be no charge for labor or parts. Freight costs to return products to Trilogy
will be the customer’s responsibility. If, after repeated efforts, Trilogy is unable to repair the Mon itor to
good working order, the product may be replaced with an equal product, solely at Trilogy’s discretion.
Customers must notify Trilogy Technical Support, in writing within 30 days of a service incident. If
Trilogy determines that the product does not meet the warranty entitlements, then Trilogy’s sole
responsibility will be to offer a billable repair.