Trouble shooting – Topcom Butler 3501 User Manual
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Topcom Butler 3501 Twin/Triple/Quattro
Topcom Butler 3501 Twin/Triple/Quattro
7. TROUBLE SHOOTING
Symptom
Possible cause
Solution
No display
Batteries uncharged
Check the position of the 
batteries
Recharge the batteries
Handset turned OFF
Turn ON the handset
No tone
Telephone cord badly 
connected
Check the telephone cord 
connection
The line is occupied by 
another handset
Wait until the other handset 
hangs up
The icon
flashes
Handset out of range
Bring the handset closer to 
the base
The base has no power 
supply
Check the mains connection 
to the base
The handset is not registered 
on the base
Register the handset on the 
base
Base or handset do not ring
The ringing volume is zero or 
low
Adjust the ringing volume
Tone is good, but there is no 
communication
The dialling mode is wrong
Adjust the dialling mode 
(pulse/tone)
Not possible to transfer a call 
on PABX
The FLASH time is too short
Set the unit to Long Flash 
time
Telephone does not react to 
pressing the keys
Manipulation error
Remove the batteries and put 
them back in place
