Tiger Products Co., Ltd JBA-T10A - Manual (Page 16)

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English
Check point
Symptom
Power outage for long period time
or power cord was detached.
Rice was not stirred and
loosened properly.
Burned rice or uncooked rice is stuck to the rubber
gasket, edge of the inner pan, etc.
Cooked
rice
Too hard ● ●
Too soft ● ●
During
cooking
Steam leaks ●
Boils over ●
Cooking time is too long ● ●
Refer to page 29 17 10・21・22
Check the following list of problems before requesting repair service. Contact TIGER customer service or the
dealer where you purchased the rice cooker.
CAUTION: Never attempt to repair the rice cooker by yourself. Unauthorized repair may lead to dangerous accidents.
9
IF RICE DOES NOT COOK
PROPERLY
Troubleshooting
Check the following before requesting repair service. If the problem persists, contact the store where
the rice cooker was purchased.
Symptom Check point Action See page
Rice is not cook properly.
Rice cooker does not start.
Are the power plug and the rice
cooker plug properly inserted
into the AC outlet and the rice
cooker receptacle respectively?
Be sure to properly insert
the power plug and the rice
cooker plug into the AC outlet
and the rice cooker receptacle
respectively.
Is the AC cord plugged into the
AC outlet?
Securely plug the AC cord into
the AC outlet.
Rice has not cooked by the
preset time.
Does the display show current
time?
Correctly set the current time. 28
See “Cooking time is too long” on page 20.
Impossible to set the timer.
Does the display show current
time?
Correctly set the current time. 28
Does “0:00” blink? Correctly set the current time. 28
Did you select “Quick”, “Mixed “Quick”, “Mixed
rice•Sweet rice”, “Slow cook”
and “Steam” menu? menu?
“Quick”, “Mixed rice•Sweet rice”,
“Slow cook” and “Steam” cannot
be cooked using the timer. 13・14
Was an inapplicable time set?
Set time suitable to timer-
controlled cooking.
There is "beeping alarm' when
the [Timer] key is pressed.
The beeps are generated if no
keys are pressed with in 30
seconds after the [Timer] key is
pressed.
Set time immediately after
pressing the [Timer] key.
13 〜 16
Display unit blurs.
Are burns and rice grains stuck
to the gasket or brim of the inner
pan?
Remove them entirely.
10・
21・22
Is the outer surface of the inner
pan wet?
Wipe the wet surface with a dry
cloth.
Impossible to reheat.
There is a “beeping alarm” when
the [Start] key is pressed.
Rice is cold. Rice of below about
131°F/55°C cannot be reheated.
19
Is the Keep warm lamp off?
Press [Keep warm] key. Be sure
[Keep warm] lamp is on and then
press [Start].
Sound is heard during cooking,
steaming, warming or reheating
rice.
“Click-click” sound.
Microcomputer’s sound. This is
not a defect.
8
“Splash” sound (only when
keeping rice warm)
generated from metallic parts
being contracted. This is not a
defect.
Water splashing sound (only
when cooking or steaming rice). This is not a defect.
A noise quite different from the
above is heard.
Contact the store where the rice
cooker was purchased.
−
Water or rice has entered the
rice cooker body.
Water or rice may cause problems. Contact the store where the
rice cooker was purchased.
−
10
TROUBLESHOOTING
Check point
Symptom
Quantity of rice,
ingredients, millets,
or water is not correct.
Wrong
menu is
selected.
Be sure to press [Cancel] key before unplug
power cord from wall socket,otherwise rice
cooker will resume the last function.
Burnt rice grain or moisture
on the heater plate or outer
surface of inner pan.
Inner pan is
deformed.
Cooked
rice
Too hard ● ● ● ●
Too soft ● ● ● ●
Not cooked completely ● ● ● ● ●
Has hard center ● ● ● ● ●
Burned ● ● ● ●
During
cooking
Steam leaks ● ● ●
Boils over ● ● ●
Cooking time is too long ● ● ● ●
Refer to page 9・10・29 11 〜 16 17 10・21・22 −
Check point
Symptom
Quantity of rice,
ingredients,
or water is not
correct.
Burnt rice grain or
moisture on the
heater plate or outer
surface of inner pan.
Power outage for
long period time
or power cord
was detached.
Rice was not
stirred and
loosened
properly.
Burns or rice
grains are on
packing or inner
pan brim.
Rice was not rinsed
thoroughly. (excluding
Rinse-free rice)
Warm-kept
rice
Smells ● ● ● ●
Discolored ● ● ●
Dry ● ● ● ●
Mushy/Sticky ● ● ● ● ●
Reheated rice is dry ● ●
Refer to page 9・10・29 10・21・22 29 17 10・21・22 9・10
Check point
Symptom
Rice was not rinsed
thoroughly. (excluding
Rinse-free rice)
Hot water (over 95°F/35°
C) was used to rinse rice
or adjust water level.
Rice was soaked
in water for a long
time after rinsing.
The lid is
not tightly
closed.
Choose the
burned rice
cooking mode.
Cooked the rice
mixed with other
ingredients or millets.
Cook
immediately
after first batch.
Insufficient
care.
Cooked
rice
Too hard ● ● ● ●
Too soft ● ● ● ●
Not cooked completely ● ● ●
Has hard center ● ● ● ●
Burned ● ● ● ● ●
Smells like rice bran ●
During
cooking
Steam leaks ● ●
Boils over ● ● ●
Refer to page 9・10 9・10 − 10・21・22 11・14・16 9 − 21 〜 23
Check point
Symptom
Rice was reheated
3 or more times.
Preset time
exceeds 12 hours.
“Temp. set” warming for
more than 12 hours.
Rice other than polished
rice is kept warm.
Rice less than lower limit
is kept warm or reheated.
Warm-kept
rice
Smells ● ● ● ●
Discolored ● ● ● ●
Dry ● ● ● ●
Mushy/Sticky ●
Reheated rice is dry ● ●
Refer to page 19 13・14 18 18 18・19
Check point
Symptom
Cold rice was added. Rice is kept warm with spatula inside.
Cancel keep warm
function. Insufficient care. Just-cooked hot rice
was reheated.
Warm-kept
rice
Smells ● ● ● ●
Discolored ● ● ●
Dry ● ● ●
Mushy/Sticky
Reheated rice is dry ●
Refer to page 18 18 21 〜 23 19