TOA Electronics OVATION U720 User Manual

Page 70

Error: Connection Gets Dropped (Windows® 2000 and XP)

When attempting a data connection with Sprint Connection
Manager software, the connection gets dropped as soon as it
is established. (The status goes from “Connecting” and
“Connected” back to “Click ‘GO’ to Connect.”)

Reinstalling the Sprint Mobile Broadband
USB Modem Driver

There is a Sprint Mobile Broadband USB modem driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the USB modem.
This section provides instructions on verifying that you have the
correct device driver installed.

Possible Causes

Suggestions

The connection
properties are
not optimal.

Click

Start > Connect To > Sprint Mobile Broadband

- Novatel Wireless (or Sprint Data Link)

from the

Windows start menu.

Click the

Properties

button on the connection

settings dialog.

Click the

Networking

tab.

Click the

Settings

button.

Ensure that

Negotiate multi-link for single-link

connections

is not selected in the PPP Settings

dialog.

Click

to save your settings.

Note:

You must have the Sprint Mobile Broadband USB modem
installation CD to complete this procedure.