Optiview Mini Speed Dome Camera - Manual (Page 30)

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Limited Warranty
At Discount Security Cameras (DSC) we take pride in offering only the highest quality reliable products.
In the rare event that a defect does occur we offer the following warranty:
All products are warranted by Discount Security Cameras for 1 year from date of purchase, except for
Clearance items, which are warranted for 30 days. If a product is defective we will repair or replace it.
The customer is responsible for the shipping to send the product to us. We will cover the freight to return
the product back to the customer.
After 1 year we will continue to service your products for the standard labor rate (currently $45 per hour-
minimum 2 hours) plus parts or phone technical support for $50.00/hour.
The following situations void the product warranty: 1. Opening the housing of any camera with a fixed
lens; 2. Cutting the connectors off any equipment; 3. Adding 3rd party software to a DVR without prior
approval from our technical support department; 4. Damage caused by nature such as water flooding,
winds, lightning and other similar events; the fault of the installer or customer (for example dropping or
breaking the product, improper voltage, or improper installation) and failing to follow safety tips as
previously mentioned above.
RMA: All returns and warranty services require a valid Returned Merchandise Authorization Number
(RMA#) issued by Discount Security Cameras. Merchandise will not be honored and will be returned to
customer without RMA#. You must provide the Optiview Serial number of the unit when calling for
technical service or Return Material Authorization (RMA) number.
All returns and warranty services require a valid Returned Merchandise Authorization Number (RMA#)
issued by Optiview. RMA numbers are only valid for 14 days from date of issuance.
Technical Support
You will need to contact the vendor, where you originally purchase this Mini PTZ Camera, if you need
technical support. The Serial number of the Camera is located at the bottom of the main internal dome
camera which can be access by opening up the clear acrylic dome cover. You will need to have this ready
prior to calling our Optiview Technical support group to avoid delay or denial of support for this product.
You may also use your Order number or Invoice number as your reference prior to calling us for technical
support. You can contact us at 904-855-1121 or email us at [email protected].
General Information