Rheem Indirect Water Heater - Manual (Page 15)

Page 15
LIMITED WARRANTY
For Rheem/Ruud™ Indirect Water Heaters.
GENERAL
This Limited Warranty is only available to the original owner of this water heater . It is not transferable .
The Rheem Water Heater Operation of Rheem Manufacturing Company (Rheem) warrants this water heater, and its component parts, to be free from defects in
materials and workmanship, under normal use and service, for the Applicable Warranty Period . At its option, Rheem® will repair or replace the defective water
heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty
Period . The replacement water heater must be manufactured by Rheem . The replacement component part(s) must be Rheem authorized component part(s) . The
replacement unit will be warranted only for the unexpired portion of the original unit’s Applicable Warranty Period .
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation or the manufacture date of the water heater
(which ever came first) if properly documented . Otherwise, it is the date of manufacture of the water heater plus ninety (90) days .
APPLICABLE WARRANTY PERIODS
The Applicable Warranty Period for the tank is six (6) years from the Effective Date if the water heater is installed in a single-family dwelling . If the water heater is
installed anywhere other than a single-family dwelling, the Applicable Warranty Period for the tank will be limited to three (3) years from the Effective Date . The
Applicable Warranty Period for the component parts is one (1) year from the Effective Date (with the exception of LIFEGUARD™ elements for which the Applicable
Warranty Period is three (3) years from the Effective Date) .
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to teach you how to install, use, or maintain this water heater or to bring the water heater’s installation into compliance with local building codes and
regulations .
b) Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ ordinances or good plumbing and
electrical trade practices .
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s
instructions provided .
d) Performance problems caused by improper sizing of the water heater or (pertaining to gas models) the gas supply line, the venting connection, or combustion air
openings or (pertaining to electric models) electric service voltage, wiring, or fusing .
e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source .
f) Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed .
g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like .
h) Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere .
i) Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially empty, tank (also known as “dry firing”) .
j) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control .
k) Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times .
l) Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label .
m) Damages, malfunctions, or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem .
n) Units installed outside the fifty states (and the District of Columbia) of the United States of America and the ten Provinces of the Dominion of Canada .
o) Units moved from the original installation location .
p) Units that have had their rating labels removed . A water heater should not be operated if the rating label is removed .
LABOR, MATERIALS, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective
component part(s) . All such expenses are your responsibility .
This Limited Warranty does
not cover any reinstallation material costs for pipe, valves, fittings, or any other materials required to repair or replace your defective
Indirect water heater, or defective component part(s) . All such expenses are your responsibility .
Rheem will pay the
transportation costs for an “in-warranty” replacement water heater, or “in-warranty” replacement component part(s), to a convenient delivery point
(selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a local Rheem water heater retailer . You must pay any
local freight charges, including the cost of returning the failed water heater, or defective component part(s), to a convenient shipping location (selected by Rheem):
such as a local Rheem water heater retailer .
Rheem does
not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any
Rheem water heater, or component part(s) . Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document .
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly . First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty Period) . You can
determine your unit’s warranty status by obtaining the complete model number, the complete serial number, and the date of original installation or the date of original
purchase of your water heater (whichever came first) and then accessing the “Warranty Verification” information on the Rheem Water Heater Division’s Internet website
(www.rheem.com) or contacting the Rheem Warranty Department (telephone number (800) 621-5622) during normal working hours to determine if the Applicable
Warranty Period has expired .
If your water heater is “in-warranty”, refer to the Use and Care Manual that accompanied it or contact the
Rheem Technical Service Department (by telephone at
(800) 432-8373 or via our website – www.rheem.com) to obtain the information you need to repair or replace your defective unit . You may also select a plumber, or
mechanical contractor, from your local Yellow Pages to assist you – at your expense . Be prepared to provide the plumber, mechanical contractor, or Rheem Technical
Service person you call with the complete model number, the complete serial number, and the date of original installation or the date of original purchase of your water
heater (whichever came first) in addition to an explanation of your water heater problem .
If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with
comparable operating features . If government regulations or industry certification or similar standards require the replacement water heater, or replacement component
part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those
required features . If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water
heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new water heater .
Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s) . Each “in-warranty” failure water heater must
be made available to Rheem (with the original rating label and all the component parts intact) in exchange for the replacement water heater . Each defective
“in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement component part .
Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel .
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To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with: (at Rheem’s option) either the failed water heater (with
the rating label and all the component parts intact) or the complete original rating label (photocopies are not acceptable) removed from the failed water heater; the
complete model number and the complete serial number of the Rheem water heater that replaced the failed unit; and, the date the original water heater failed . You
may also be required to provide documentary proof of the failed water heater’s date of original installation or date of original purchase (whichever came first) to
establish its “in-warranty” status .
•
To receive warranty compensation for an “in-warranty” defective component part you must provide Rheem with: the defective component part; the complete model
number and the complete serial number of the Rheem water heater from which the defective component part was removed; and, the date the defective component
part failed . You may also be required to provide documentary proof of the date of original installation or date of original purchase (whichever came first) of the Rheem
water heater from which the defective component part was removed – or the date of purchase of the component part (if it was purchased separately) – to establish
the “in-warranty” status of the defective component part .
Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department, 101 Bell Road, Montgomery, Alabama 36117.