Ricoh Broadband. Digital TV. Phone. - Manual (Page 39)

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• Verify the HD channels are provisioned for your
account by calling TDS at 1-866-44-TDSTV.
No Sound
• Verify that the volume is turned up.
• Verify that the TV is not on MUTE.
• Turn the TV off and turn back on.
• Verify that the audio cables are connected
properly, and to the proper input on the TV.
• If your set-top box is connected through a
device (e.g., surround sound, stereo, VCR) make
sure the device is turned on and is set to the
correct input.
• Unplug the power source to the set-top box
for 30 seconds. Then, plug it back in and wait
about 5 minutes for the set-top box to reboot.
Poor Sound Quality
• Verify that the audio cables are connected
properly.
• If the problem is voice sync and your set-top
box is connected via HDMI cables, unplug the
power source to the set-top box. If the problem
still persists, consider switching to component
video and stereo audio cables instead of HDMI.
Remote Control Not Working
• Press the STB button on the remote to make
sure the correct device has been selected.
• Check batteries to see if they need to be
replaced.
• Verify that the set-top box, TV, and audio device