Nortel Networks INTUITION 1000 - Manual (Page 4)

© 2008 Datapulse Ltd. All trademarks are the copyright of their respective owners and their use is acknowledged and recognised. All details are subject to change without notice as part of Datapulse's continuous improvement plan.
Datapulse Ltd.
Progression House, Turnhams Green Park, Pincents Lane, Tilehurst, Reading, Berkshire, UK RG31 4UH T:+44 (0)870 442 4421 E:[email protected] W:www.datapulse.com
"We have been
extremely impressed
with the solution, project
management and
support that Datapulse
has provided. The
solution is exactly what
we were looking for to
ensure that our
switchboard and
reception support call
management and
reporting systems
across the business."
Jeni Burton, Head Operator
for Mediaedge:cia
VISUALLY IMPAIRED CONSOLE
Intuition has a range of features for
vision impaired or blind operators.
ZoomText enlarges on-screen text
and enhances colour, pointers and
cursers. ScreenReader reads out the
text on the screen, with options for
volume and speed. Intuition is also
compatible with JAWS technology
which speaks information that
appears on-screen and can also
display this information in Braille
when used with refreshable Braille
displays.
STANDALONE, NETWORKED OR
MULTISITE OPERATOR CENTRES
Whether your business requires one
operator on a standalone system or
several operator centres on a
network of switches located over
multiple sites, Intuition is scalable to
your current and future requirements.
Intuitions simple structure means it is
very easy to install, upgrade and
maintain, with minimal disruption.
NORTEL COMPATIBLE PRODUCT
Designed exclusively for use with
Nortel’s Communication Server 1000
and IP enabled Meridian, Intuition
1000 has been certified with
Compatible Product Status by Nortel
on these switches.
Intuition is backed by Datapulse’s full
range of professional services
including consultancy, installation,
training and support.
For more information about
Datapulse products and services call
Sales on 0870 442 4425 email us on
[email protected] or log on to
our website at: www.datapulse.com
Screen-Based Console for Nortel’s CS1000
DATAPULSE
J Datapulse supplies the widest range of Nortel compatible
products of any Nortel Distributor Partner
J Over 25 years experience developing communication
solutions that enhance Nortel platforms
J Datapulse applications are supplied exclusively through
Nortel channel partners across Europe, the Middle East,
Africa, Australasia and the United States.
J Our customer base includes 90% of the UK FTSE 100
J Datapulse solutions are backed by local consultancy,
installation, training and support services
J Datapulse is Nortel’s applications partner of choice
J Datapulse is a Microsoft Gold Partner with Unified
Communications Specialisation
J All Datapulse applications are certified as Nortel
Compatible Products and are scalable with a simple
upgrade path to IP. Our portfolio includes:
J The Intuition suite of operator console software for
efficient, professional call handling and excellent service
J Fixed and mobile call logging, costing and management
and reporting over the web. Both CPE and hosted
J Interactive applications for Nortel’s IP phones
J Click-to-dial from any desktop application or file
J Workforce Management to increase productivity and profits
through effective management of call flow and staffing
J Voice Activated Directory provides access to colleagues
and customers by calling one number and saying a name
J Call Recording designed exclusively for Nortel switches
and the only solution available that can record both TDM
and IP in the same environment
J Database and directory integration that ensures
information held across an organisation is consistent and
up-to-date