Nortel Networks INTUITION 1000 - Manual

Intuition 1000
Screen-Based Console for Nortel CS1000
First impressions count. Which is why it makes commercial
sense to give your switchboard operators the best possible
tools for professional and efficient call handling.
Intuition 1000 combines advanced call handling features and
presence information with your company directory to ensure that
every customer, supplier and business associate receives
consistently prompt and professional service.
DATAPULSE
“Our new operator
consoles from
Datapulse have hugely
improved the way we
interact with our local
residents and have
made our operators
working day more
productive and more
fulfilling. We are now
dealing with calls from
our 142,000 residents in
record time.”
Bob Laird, Principal
Administration Officer at
Dundee City Council
IMPROVE CUSTOMER SERVICE &
CALL-HANDLING EFFICIENCY
Intuition 1000 makes a positive
difference to the speed, quality and
ease with which calls are answered
and transferred.
High performance software with
enables operators to respond with
accurate, up-to-date information, and
even greet regular callers personally.
As a result, individual calls are
processed faster, and higher call
volumes can be handled
successfully, without compromising
service standards.
Advanced directory look-up facilities
and a range of optional
enhancements, providing links to
corporate databases, phone status,
contact notes and calendars, make
Intuition 1000 one of the most
productive systems in its class and a
valuable customer service tool.
THE POWER OF AN IP SOLUTION
Intuition 1000 provides a truely
distributed operator centre by
allowing operators to be located
anywhere on the corporate network.
Where office space is limited or local
staffing costs are high, this can be a
huge saving on resources. Your
operators will also benefit by being
able to work away from a noisy
operator centre environment which
can improve morale and productivity.
DISASTER RECOVERY
Lost calls means lost revenue and
poor customer satisfaction. With
Intuition, should one site be lost,
operators can simply login from
another site and take calls as
normal. This means if part of the
network fails, business can continue,
minimising disruption and ensuring
calls are not lost.