NEC Care Express5800/FT - Manual (Page 7)

1
ServerCare Service
Introduction
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the fault tolerant computer
industry. For the E
XPR E S S 5800/FT Server, you receive NEC
Corporation of America’s standard one-year limited warranty
upon registration.
The ServerCare Service Warranty Program is described in the
following sections.
Program Highlights
NEC's ServerCare Warranty Support Program offers you the
following benefits:
■
One-year, registered limited warranty on parts and labor,
including:
♦
1 year of CRU parts replacement:
CRU (Customer Replaceable Unit) – For those
parts designated as CRU, NEC will provide a part
shipment to the customer within 3 business days
after receipt of the defective part.
1
♦
Toll-free hardware technical support five days a
week, 9 hours a day (8AM to 5PM local time in the
continental US and Canada) Monday through
Friday.
♦
90 days telephone support for preloaded soft ware.
♦
1 year of software maintenance for preloaded
software. 2
■
Available upgrade options for expanded service and support
coverage.
1 Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,
PST. All service response times are contingent upon parts availability.
2 Excludes 320La model.