NETGEAR ADSL Modem Router - Manual (Page 21)

ADSL Modem Router Setup Manual
Troubleshooting 2-5
v1.1, 2006-2
If disconnecting telephones does not result in a green ADSL Internet LED, there may be a problem
with your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.
ADSL Internet LED Off
If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the
microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one
of the following:
• Check that the telephone company has made the connection to your line and tested it.
• Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The ADSL Modem
Router uses pins 2 and 3.
Obtaining an Internet IP Address
If your ADSL modem router is unable to access the internet, and your Internet LED is green or
blinking green, you should determine whether the ADSL modem router is able to obtain a Internet
IP address from the ISP. Unless you have been assigned a static IP address, your ADSL modem
router must request an IP address from the ISP. You can determine whether the request was
successful using the browser interface.
To check the Internet IP address from the browser interface:
1. Launch your browser and select an external site such as http://www.netgear.com .
2. Access the Main Menu of the ADSL modem router’s configuration at
http://192.168.0.1.
3. Under the Maintenance heading check that an IP address is shown for the Internet Port.
If 0.0.0.0 is shown, your ADSL modem router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel
Identifier parameter.