NorthStar Navigation 491 - Manual (Page 28)

SECTION FOUR — Troubleshooting and servicing the
PAGE 24 491 INSTALLATION MANUAL Revision A
Getting
technical
support
After you’ve followed the instructions in this manual, if you need addi-
tional technical or operations support for the 491, or if you have any
other service-related questions, you can contact either your dealer or the
Northstar factory. You can reach the Service Department by E-mail, fax,
U.S. mail, or phone as described in Table 7 below.
Please be as complete and accurate as possible when describing the prob-
lem so that a service technician can research the problem and provide the
quickest response.
The Northstar Service Department is available between 9:00 AM and 5:00
PM Eastern Time, Monday through Friday, excluding major holidays.
If you have questions about purchasing parts or finding an authorized
Northstar dealer, or if you want basic product information and brochures,
contact the Northstar Sales Department as described in the table below.
You can E-mail the
Service Department
directly from Northstar’s
website
(www.northstarnav.com).
Here, you also can
access additional
technical information
under either the
Manuals link (you can
download manuals in
PDF form) or Support
link.
NOTE: Please have the following items available when you
contact Northstar.
• the 491’s serial number, located on the top of
the unit
• the transducer manufacturer’s name and the
transducer’s model and part number
Table 7: Contacting Northstar
Email:
Service: [email protected]
Sales: [email protected]
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/
628-4487
Sales: 978/897-0770
Service: 978/897-6600
U.S. mail:
Northstar
30 Sudbury Road
Acton, MA 01720
Website:
www.northstarnav.com (you can send E-mail
to Northstar directly from this site)