Troubleshooting – NordicTrack NTL10851 User Manual

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TROUBLESHOOTING

Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-888-825-2588, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).

PROBLEM: The power does not turn on

SOLUTION: a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor

is plugged into a properly grounded outlet (see page 10). Use only a single-outlet surge suppres-
sor that meets all of the specifications described on page 10. Important: The treadmill is not com-
patible with GFCI-equipped outlets.

b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.

c. Check the reset/off circuit breaker located on the

treadmill frame near the power cord. If the switch pro-
trudes as shown, the circuit breaker has tripped. To
reset the circuit breaker, wait for five minutes and
then press the switch to the reset position.

PROBLEM: The power turns off during use

SOLUTION: a. Check the reset/off circuit breaker (see the drawing above). If the circuit breaker has tripped, wait

for five minutes and then press the switch to the reset position.

b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for five

minutes, and then plug it back in.

c. Remove the key from the console. Reinsert the key fully into the console.

d. If the treadmill still will not run, please call our Customer Service Department, toll-free.

PROBLEM: The displays of the console do not function properly

SOLUTION: a. Remove the key from the console and UNPLUG THE

POWER CORD. Carefully lower the Upright Base
(85). Remove the two indicated Screws (7). A phillips
screw driver with an 8” shaft is needed.

b. Raise the Upright Base (85) to the vertical position.

Remove the three Screws (7) from the Hood (33), and
carefully pivot the Hood off.

Tripped

Reset