Peerless Industries KX-TDA15 - Manual (Page 43)

1.2 Receiving Group Features
Feature Guide 43
1. Group Call Distribution [ 1.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
2. Queuing Feature [ 1.2.2.3 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy,
a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
be sent to the waiting callers.
3. VIP Call [ 1.2.2.4 VIP Call]
It is possible to assign a priority to incoming call distribution groups so that an incoming
*10 : 1.2.2.3 Queuing Feature
*11 : 1.2.2.7 Supervisory Feature
*12 : 1.2.2.6 Log-in/Log-out
Distribution Method Description
Uniform Call
Distribution (UCD) Calls go to a different extension uniformly each time a call
is received.
Priority Hunting An idle extension is searched in the specified order.
Ring All extensions in the incoming call distribution group ring
simultaneously.
Incoming Call
Distribution Group 1
(Floating extension no.: 290,
Name: Sales) Log-out Log-in
Extn.
101 Extn.
102 Extn.
103 Extn.
104 Extn.
105 Extn.
105
Supervisor Extension
Extn.
100
Calls arriving at incoming call
distribution group 1.
Queuing Feature
Five calls are
waiting in a queue.
Monitors or controls the
incoming call distribution
group status.
4
5
8
9
1
2
3 Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy.)
Overflow Feature
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
D
E
F
B
A
C
* 11
* 12
* 10
6
7