Sip-b automatic call distribution, Phone –1, Sip-b automatic call distribution –1 – PYLE Audio SOUNDPOINT IP SIP 3.2.1 User Manual

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4 - 1

Using the Advanced Features of Your
SoundPoint IP 32x/33x Phone

This chapter provides operating instructions for the advanced features of the
SoundPoint IP 32x/33x phone. This chapter contains instructions on:

•

SIP-B Automatic Call Distribution

•

Using Multiple Call Appearances

•

Using Buddy Lists

•

Restarting Your Phone

To customize your phone, refer to

Customizing Your SoundPoint IP 32x/33x

Phone

on page

2-1

. To read about the phone’s basic features, refer to

Using the

Basic Features of Your SoundPoint IP 32x/33x Phone

on page

3-1

If you require additional information or assistance with your new phone,
contact your system administrator.

SIP-B Automatic Call Distribution

Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 32x/33x phone allows:

• ACD login and logout

• ACD agent available and unavailable

Note

ACD is not available on all call servers. For more information, contact your system
administrator.