Philips HQ9190 - Manual (Page 16)

Guarantee & service
If you need information or if you have a
problem, please visit the Philips website at
www.philips.com or contact the Philips Customer
Care Centre in your country (you will find its phone
number in the worldwide guarantee leaflet). If there
is no Customer Care Centre in your country, turn
to your local Philips dealer or contact the Service
Department of Philips Domestic Appliances and
Personal Care BV.
Troubleshooting
1 Reduced shaving performance
Cause 1: the shaving heads are dirty. The shaver
has not been rinsed long enough or the water
used was not hot enough.
Clean the shaver thoroughly before you continue
shaving. See chapter ‘Cleaning and maintenance’.
Cause 2: long hairs are obstructing the shaving
heads.
Clean the cutters and guards with the brush
supplied. See chapter ‘Cleaning and maintenance’,
section ‘Every six months: shaving heads’.
Cause 3: the shaving heads are damaged or worn.
Replace the shaving heads. See chapter
‘Replacement’.
2 The shaver does not work when the on/off
button is pressed.
Cause 1: the shaving heads are dirty.
Recharge the battery. See chapter ‘Charging’.
Cause 2: the appliance is not connected to the
mains.
Put the powerplug in the wall socket.
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