Palm Handbook - Manual (Page 14)

Page 10 Warranty and Regulatory Information
OBTAINING WARRANTY SERVICE: Customer must contact a Palm Computing,
Inc. or 3Com Technical Support or Customer Service center within the applicable war-
ranty period to obtain warranty service authorization. Dated proof of original purchase
from 3Com or its authorized reseller will be required. 3Com is not responsible for Cus-
tomer products or parts received without a warranty service authorization. In the Unit-
ed States, 3Com may ship a replacement product or part prior to receiving the original
product or part ("advance exchange"). If advance exchange is not available, then the re-
paired product or part will be shipped as soon as reasonably possible, which will be no
later than thirty (30) days after 3Com receives the original product or part. Repaired or
replacement products will be shipped to Customer at 3Com’s expense. The repair and
replacement process for products or parts in locations outside of the United States will
vary depending on Customer's location.
Products or parts shipped by Customer to 3Com must be sent prepaid and packaged
appropriately for safe shipment, and it is recommended that they be insured or sent by
a method that provides for tracking of the package. When an advance exchange is pro-
vided and Customer fails to return the original product or part to 3Com within thirty
(30) days from the date the warranty service authorization is issued, 3Com will charge
Customer the then-current published catalogue price of such product or part.
WARRANTIES EXCLUSIVE: IF THIS PRODUCT DOES NOT OPERATE AS WAR-
RANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WAR-
RANTY SHALL BE REPLACEMENT OR REPAIR OF THE PRODUCT OR PART OR
REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL EX-
TENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CON-
DITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDI-
TIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATIS-
FACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-
INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEI-
THER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EX-
AMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN
THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY
THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,
UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR
ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCI-
DENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD. THIS WARRAN-
TY DOES NOT COVER PHYSICAL DAMAGE TO THE SURFACE OF THE PRODUCT,
INCLUDING CRACKS OR SCRATCHES ON THE LCD TOUCHSCREEN OR OUT-
SIDE CASING. THIS WARRANTY DOES NOT APPLY WHEN THE MALFUNCTION
RESULTS FROM THE USE OF THIS PRODUCT IN CONJUNCTION WITH ACCESSO-
RIES, OTHER PRODUCTS, OR ANCILLARY OR PERIPHERAL EQUIPMENT AND
3COM DETERMINES THAT THERE IS NO FAULT WITH THE PRODUCT ITSELF.
THIS WARRANTY DOES NOT APPLY TO ANY MALFUNCTION OR FAILURE OF
THE PRODUCT OR PART DUE TO ANY COMMUNICATION SERVICE CUSTOMER
MAY SUBSCRIBE TO OR USE WITH THE PRODUCT.