Polycom SoundPoint IP 430 SIP - Manual (Page 19)

16
Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line.
In the example shown, extension 2020 is in an
outbound call with 2024. The second diagram
shows an incoming call from John Brown. To
answer this incoming call, put the original call on
Hold or press the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
* #
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC 2 1 DEF 3
5 4 MNO JKL GHI 6
TUV 8 7 WXYZ 9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
key to access the new call.
Soft key labels will be updated on the display
with these options:
1. Answr the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third illustration). If more than one
call appearance is in use, one will appear on the
display and the total number will be indicated by
a counter at the top right corner of the display.
For example “2/3” indicates that the highlighted
call is the second one out of a total of three.
In the example case illustrated, another out-
bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
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