Problem – Plantronics CS60 User Manual

Page 16

snugly over your ear

Incorrect softphone model selected

Ensure you have selected the correct soft
phone model through the software

Headset has flat battery

Recharge the battery by placing the headset
in the Headset Docking Cradle.

PROBLEM

Callers cannot hear me.

Possible Cause

Solution

Mute is selected

Press the mute button once. The audible
mute indicator should then stop beeping.

Headset microphone boom aligned

Align the headset boom

incorrectly

with your mouth

Speak volume is too low

Increase the speak volume on your soft
phone until you can be heard by callers. If
the volume is still too low, increase the
microphone level on your computer.

PROBLEM

Receive sounds distorted.

Possible Cause

Solution

Listen volume too high

Lower the receive volume on your
softphone until the distortion disappears.

If the distortion is still present, lower the
listen volume control on the computer.

PROBLEM

I can hear too much background conversation, noise or sidetone.

Possible Cause

Solution

Speak volume is too high

Lower the speak volume on your softphone
until the noise or sidetone disappears. If the
noise or sidetone is still present, lower the
microphone volume control on the computer.