Polycom IP3000-3COM - Manual (Page 16)

SoundStation IP 3
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Administrators Guide
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Appendix C: Troubleshooting
Below are some suggestions for
troubleshooting the phone.
LCD/LED Not On
Make sure the SoundStation IP 3000 -
3Com NBX is plugged in properly and
power is applied.
‘Obtaining IP’ Address
Message Never Goes Away
SoundStation IP 3000 - 3Com NBX is set
up for DHCP and is unable to contact
the DHCP server. Check that the device
is plugged in to a network port, that it
has access to a DHCP server, and that the
DHCP server is configured properly. The
DHCP server may have run out of leases.
’Starting Application,
Please Wait’ Message
Never Goes Away
Message Never Goes Away Software on
the SoundStation IP 3000 - 3Com NBX
needs to be reloaded. Initiate an update
by restarting the phone (if set for Auto
Configuration) or manually by going
to the Update Menu under Admin Setup.
SoundStation IP 3000 - 3Com
NBX Does Not Ring On An
Incoming Call
Make sure the user setting for ringer
is set to ‘On’.