Polycom E340 - Manual (Page 25)

PN: 1725-36036-001_D.doc 25
Assert Errors
The Wireless Telephone displays the Assert Error message when it
detects a system error from which it cannot recover. The assert error
data is stored in flash memory until the handset is power cycled. This
valuable information may be retrieved by the Configuration Cradle as
an [.
asrt ] file and sent to Customer Service for further debugging.
To record an assert error:
1. Write down the error message on the display.
2. Remove the Battery Pack and place handset in the Configuration
Cradle while the Config program is running.
3. Open the File menu, select Get Assert Information …
4. Browse to where you want to save the . asrt file.
5. Click Get Assert Data . The handset will upload the . asrt file to the
specified location.
6. Call Customer Service and arrange to email the file and error
message from the display.
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