Primera Technology Z1 - Manual (Page 28)

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SIGNATURE Z1 LIMITED WARRANTY
A. What is Covered.
Primera technology, Inc. “PRIMERA” warrants to the
original purchaser that the product enclosed with
this Limited Warranty statement and used in the
country of purchase will conform to the
manufacturer’s specifications and be free from
defects in workmanship and materials for a period
of one (1) year from the date of original purchase.
Parts subject to wear and tear will conform to the
manufacturer’s specifications and be free from
defects in workmanship and materials for a period
of ninety (90) days. PRIMERA shall have the sole
right to determine if a part is subject to wear and
tear.
B. What PRIMERA Will Do To Correct Problems.
Should your PRIMERA product prove defective
during this period, please call, FAX or email
PRIMERA’s Technical Support Group at the
telephone number or address listed below for a
Return Merchandise Authorization number “RMA”.
Then, deliver the product securely packaged in its
original container or an equivalent, along with proof
of the date of original purchase and your RMA, to
your place of purchase or an Authorized PRIMERA
Service Center. PRIMERA will, at its option, repair or
replace the defective unit at no charge to you.
Primera will provide 30 days of free telephone-
based technical support beginning after the first
call is placed. After 30 days has lapsed, there will
be a $10.00 fee per incident. Technical support via
email is provided at no charge. Contact
[email protected] or call 763-475-6669.
C. What This Warranty Does Not Cover.
This warranty covers only normal office-
environment use in the country of original
purchase. PRIMERA is not responsible for warranty
service should the PRIMERA label or logo or the
rating label or serial number be removed or should
the product fail to be properly maintained or fail to
function properly as a result of misuse, abuse,
improper installation, neglect, duty cycle abuse,
improper shipping, damage caused by disasters
such as fire, flood, and lightning, improper
electrical current, software problems, interaction
with non-PRIMERA products, damage caused by
debris or other disc contamination, or service other
than by a PRIMERA Authorized Servicer. Duty cycle
abuse is defined as operation of this equipment
beyond its nominal duty cycle; all repairs thereafter
are to be billed on a time and materials basis.
Postage, insurance, or shipping costs incurred in
presenting your PRIMERA product for warranty