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Problem possible cause solution, 2 pc / network problems – Philips SL300I/37 User Manual

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Problem Possible

cause

Solution

The SL300i does not respond to any of the

Internal error.

Unplug the mains and wait at least 10 seconds

buttons including the standby button.

before reconnecting it.

The Sl300i switches to standby with the

The SL300i has a thermal shutdown

Disconnect the mains, let the set cool down, improve

Power-LED flashing on and off.

that shuts down the set when

ventilation, and reconnect the set to the mains.

the internal temperature

(If the problem persists, return the set to your dealer.)

exceeds a certain threshold.

6.2 PC / Network problems

Check the Support section on www.philips.com/streamium for the latest information on
problem solving.

Problem Possible

cause

Solution

The Installation CD will not start.

Autorun disabled for your drive.

Double-click ‘My Computer’, then the CD-ROM
drive icon and finally ‘Setup.exe’ to start the CD.

The software will not install.

Wrong operating system.

Go to www.philips.com/streamium to see which
operating systems are supported.

No wireless connection or intermittent drop-out

Wireless signal range, speed, and

Switch off wireless devices that interfere with your

of the wireless connection.

strength can be affected by

wireless network connection.

interference from neighbouring
wireless networks and devices.
Electro-magnetic devices such as
televisions, radios, microwave ovens,
and cordless telephones, especially
those with frequencies in the
2.4 GHz range, may also interfere
with wireless transmission.

Pressing the PC LINK button produces an empty

PC is switched off.

Switch on your PC.

content screen on your television.

The Media Manager software is not

Start the Media Manager software.

running.

No wireless network adapter

Connect the wireless network adapter to your PC or

connected or range too long

reposition your Wireless adapter.You may check

(weak radio signal).

the link quality by pressing the MENU button and
selecting Network > Wireless Info > Signal Level.

Network host (PC) or wireless base

Make sure your home network is operational before you

station is switched off.

try to contact a networked computer with the SL300i.

Your Wireless Base Station/network

Add the SL300i MAC address to the list of devices that

router employs MAC filtering and

may connect to your Base Station/Gateway router. (See

prevents the SL300i from connecting its user manual for how to do this.) Press the MENU
to your network.

button and select: Network > Wireless Info > NIC
MAC Address to see the wireless MAC address.

Not enough USB bandwidth available If you share the USB bandwidth with other heavy
for a wireless USB adapter.

USB bandwidth users (like USB cameras, scanners or
ReWritable drives, etc.), the remaining bandwidth may
not be enough.

Radio interference from other

Check whether a wireless connection can be

(wireless) devices.

established with other devices switched off.
(e.g. microwave ovens, other wireless devices, etc.)

(Wireless) network problems.

See advanced network problem solving on page
51-52 of the extended User Manual on CD-ROM.