Panasonic BB-HCM311 - Manual (Page 10)

Troubleshooting
10
Camera image
is not displayed. • ActiveX ® Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion
JPEG). For the ActiveX Controls installation method, see
page 27 when using Microsoft
® Windows ® XP Service Pack
2, or see page 25 of the Operating Instructions on the Setup
CD-ROM when using other operating systems.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
179 of the Operating Instructions on the Setup CD-ROM).
A gray screen is
displayed. • There are currently more than 30 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 30, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images. • The video (Motion JPEG) display period is set on the General
User page.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 92 of the Operating
Instructions on the Setup CD-ROM).
Image is out of
focus. • The lens cover has dust, dirt, fingerprints or droplets on it.
Clean the lens cover with a dry cloth (see page 174 of the
Operating Instructions on the Setup CD-ROM).
• The object is too close to the camera.
The camera cannot focus at short distances
(less than 0.5 m). Locate the object more than 0.5 m away
from the camera.
Problem Cause and Remedy