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Windows users – LaCie USB 2.0 User Manual

Page 21

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LaCie Mobile Disk

User Manual

page 21

Troubleshooting

Problem

Question

Answer

The drive is not recog-

nized by the computer.

Has the drive been formatted?

Make sure that the drive has been formatted properly. Please see

section

3, Formatting and Partitioning

.

Does your computer’s operating

system support the file system?

Check your computer’s documentation and see section

3, Format-

ting and Partitioning

.

Is there an icon for the drive in

My

Computer

?

Go into

My Computer

and look for an icon and drive letter as-

signed to the LaCie drive. If the drive does not appear, follow the

rest of the Troubleshooting tips to isolate the problem.

Does your computer’s configuration

meet the minimum system require-

ments for use with this drive?

See section

1.2, Minimum System Requirements

for more infor-

mation.

Is the drive receiving sufficient

power?

If the LED on the front of the drive is not on, the drive may not be

recieving enough power from the USB bus on your computer. Try

connecting the USB power sharing cable as described in section

2.2, Connecting the Optional Power Sharing Cable

.

Did you follow the correct installa-

tion steps for the specific interface

and operating system?

Review the installation steps on section

2.1, Connecting the USB

2.0 Interface Cable

5.2. Windows Users

(continued on next page)