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Troubleshooting, Mac users, Lacie little disk – LaCie LITTLE DISK USB 2.0 User Manual

Page 18: User manual page troubleshooting

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LaCie Little Disk

Design by sam HeCHt

User manual

page

troubleshooting

Problem

Question

Answer

The drive is not recog-

nized by the computer.

Does an icon for the drive appear

on the desktop?

There should be an icon for the LaCie drive on the desktop. If the

drive does not appear, follow the rest of the Troubleshooting tips to

isolate the problem.

Does your computer’s configuration

meet the minimum system require-

ments for use with this drive?

Check page

1.2, Minimum System Requirements

for more infor-

mation.

Did you follow the correct installa-

tion steps for the specific interface

and operating system.

Review the installation steps on page

2.1, Connecting the USB 2.0

Interface Cable

.

Is the drive receiving sufficient

power?

If the LED on the front of the drive is not on, the drive may not

be receiving enough power from the USB bus on your computer.

Check the USB connection and verify that your computer meets

the minimum system requirements.

If your LaCie hard drive is not working cor-

rectly, please refer to the following checklist to de-

termine the source of the problem. If you have gone

through all of the points on the checklist and your

drive still does not work properly, please check the

FAQs that are regularly published on our website –

www.lacie.com

. One of these FAQs may provide an

answer to your specific question. You can also visit the

downloads page, where the most recent software up-

dates will be available.

If you need further assistance, please contact your

LaCie reseller or LaCie Customer Support (see section

6, Contacting Customer Support

for details).

Manual Updates

LaCie strives to give you the most up-to-date, com-

prehensive user manuals available on the market. It is

our goal to provide you with a friendly, easy-to-use

format that will help you quickly install and utilize the

many functions of your new device.

If your user manual does not reflect the configuration

of the product you purchased, please check our website

for the most current version of the user manual.

www.lacie.com

5.1. Mac Users

5. Troubleshooting