LOREX Technology L15LD400 User Manual
Page 57
Version 1.0
LOREX PRODUCT LIMITED WARRANTY
LOREX warrants, to the original retail purchaser only (the “Purchaser”), that this item (the “Product”) is free from
manufacturing defects in material and workmanship, provided the Product is used in normal conditions and is installed
and used in strict accordance with the instructions contained in the Product’s Owner’s Manual. This warranty shall be for
the following warranty periods (the “Warranty Period”), commencing on the date the Purchaser buys the Product at retail
in an unused condition.
Parts and Labor:
1 year (Warranted parts do not include Bulbs, LED’s and Batteries)
LOREX’s obligations under this warranty shall be limited to the repair or replacement of any warranted parts found by
LOREX to be defective in the Product, or, in LOREX sole discretion, the replacement of the Product found be LOREX to
be defective. Any replacement parts furnished be LOREX in connection with this warranty shall be warranted to the
Purchaser for a period equal to the unexpired portion of Warranty Period for the Product.
Warranty Exclusions
This warranty does not apply to Bulbs, LED’s and Batteries supplied with or forming part of the product. This warranty is
invalidated if other than LOREX accessories are or have been used in or in connection with the Product or in any
modification or repair is made to the Product be other than a service depot authorized by LOREX. This warranty does not
apply to defects or damages arising by use of the Product in other than normal (including normal atmospheric, moisture
and humidity conditions) or by installation or use of the Product other than in strict accordance with the instructions
contained in the Product’s owners Manual. This warranty does not apply to defects in or damages to the Product caused
by
(i) negligent use of the Product,
(ii) misuse or abuse of the Product,
(iii) electrical short circuits or transients,
(iv) Purchaser adjustments that are not covered in the Owner’s Manual,
(v) use of replacement parts not supplied by LOREX
(vi) improper Product maintenance, or (viii) accident, fire, flood or other Acts of God.
LOREX reserves the right to make change in design or to make additions to or improvements in its products without
incurring any obligation to modify any product which has already been manufactured. This warranty is in lieu of other
warranties, express or implied, and LOREX neither assumes nor authorizes any person to assume for it any other
obligation or liability in correction with the sale or service of the Product. In no event shall LOREX be liable for any special
or consequential damages arising from the use of the Product or arising from the malfunctioning or non-functioning of the
Product, or for any delay in the performance of this warranty due to any cause beyond its control. This warranty shall not
apply to the appearance or accessory items including, but not limited to cabinets, cabinets parts, knobs etc., and the
uncrating, setup, installation or the removal and reinstallation of products after repair. LOREX does not make any claims
or warranties of any kind whatsoever regarding the Product’s potential, ability or effectiveness to prevent minimize, or in
any way affect personal or property damage or injury. LOREX is not responsible for any personal damage, loss or theft
related to the Product or to its use for any harm, whether physical or mental related thereto. Any and all claims or
statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized
by LOREX, and do not affect this provision of this warranty. The purchaser may have other rights under state, provincial,
or federal laws and where the whole or part of any item of this warranty is prohibited by such laws, it shall be deemed null
and void, but the remainder of the warranty shall remain in effect.
Obtaining Service
In order to obtain service, please make sure that you have registered your product on-line at
(located in the warranty registration section). Please contact our customer service department to obtain a return
authorization number. The Purchaser must provide LOREX with a copy of his/ her original, dated bill of sale, receipt or
invoice, failing which LOREX will not perform any of its obligations under this warranty. To claim on this warranty, proceed
with the following steps:
1. Pack the Product in a well-padded sturdy carton.
2.
i) If the unit was purchased in the United States proceed as follows:
Contact our customer service department to obtain a return authorization number.
Return the unit to: Lorex Service Center
2375 Hadely Road, Plainfield, IN 46168
ii) If the unit was purchased in Canada proceed as follows:
Contact our customer service department to obtain a return authorization number.
Return the unit to: Lorex Service Center
300 Alden Road, Markham, Ont. L3R 4C1
iii) If the unit was purchased in Europe please visit:
for return instructions.
TOLL FREE CUSTOMER SERVICE
North America: 1-888-42-LOREX (1-888-425-6739)
International: 1-800-42-LOREX 0 (1-800-425-67390)
Local: 905-940-5355
Always use discretion when installing video and/or audio surveillance equipment especially when there is perceived
privacy. Inquire regarding federal, state and/or local regulations applicable to the lawful installation of video and or
audio recording or surveillance. Party consent may be required.