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Assistance, Assistance or service – KITCHENAID KBMC140 EN User Manual

Page 19

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19

Display shows messages

Is the display showing an “Oven Status” screen, with a
letter/number code and instruction to inform KitchenAid?
The oven has detected an internal problem. It has run a self-
checking program and displayed the error. Call for service.
See “Assistance or Service” section.

Display shows time countdown, but oven is not
operating

Is the Timer in use?
See “Timer” section.

Tones are not sounding

Are tones turned off?
See “Tones” section.

Sparks during broiling

Sparking is caused by the burning off of fat from previous
cooking, and will stop once all the fat has been burned off.

Cooking times seem too long

Is the cooking power set properly?
See “Cooking Power” section.

Are large amounts of food being heated?
Larger amounts of food need longer cooking times.

Is the incoming voltage less than specified in “Microwave
Oven Safety”?
Have a qualified electrician check the electrical system in the
home.

Radio or TV Interference

Is the microwave oven plugged into the same outlet?
Try a different outlet.

Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.

Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.

ASSISTANCE OR

SERVICE

Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you
only use factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID

®

appliance.

To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.

In the U.S.A.

Call the KitchenAid Customer Interaction Center toll free:

1-800-422-1230.

Our consultants provide assistance with:

Features and specifications on our full line of appliances.

Installation information.

Accessory and repair parts sales.

Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).

Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.

For further assistance

If you need further assistance, you can write to KitchenAid with
any questions or concerns at:

KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

In Canada

For product related questions, please call the KitchenAid Canada
Customer Interaction Center toll free:
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)

Our consultants provide assistance with:

Features and specifications on our full line of appliances.

Referrals to local dealers.

For parts, accessories and service in Canada

Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.

For further assistance

If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:

Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.

Replacement Parts & Accessories

Part/Accessory

Part No.

Glass Turntable

4375405

Turntable Support (Shaft)

4375407

Turntable Rollers (Ring)

4375406

Crisper Pan

4393536

Broiling Grid

4452220

Stainless Steel Cleaner & Polish

8171420

This manual is related to the following products: