SIIG ID-SC0511-S1 - Manual (Page 23)

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Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and
click Support. Our online support database is updated daily with new drivers and solutions. Answers
to your questions could be just a few clicks away. You can also submit questions online and a technical
support analyst will promptly respond.
SIIG offers a 3-year manufacturer warranty with this product. This warranty covers the original
purchaser and guarantees the product to be free of any defects in materials or workmanship for three (3)
years from the date of purchase of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having similar
features and functionality) the product if defective in materials or workmanship. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state. Please see
our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where you
purchased it.
B) If your purchase has passed the store's return policy period, please follow these steps to have the
product repaired or replaced.
Step 1: Submit your RMA request. Go to www.siig.com, click Support, then RMA to submit a
request to SIIG RMA or fax a request to 510-657-5962. Your RMA request will be processed, if the
product is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All software, cable(s) and any other accessories that
came with the original package must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept
any shipping package, and will not be responsible for a product returned without an RMA
number posted on the outside of the shipping carton.
• You are responsible for the cost of shipping to SIIG. Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: __________________________________
•
SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy
outside of the U.S. at no cost to the customer.