Saturn 2009 OUTLOOK - Manual (Page 403)

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure ...........................7-1
Online Owner Center .............7-4
Customer Assistance for
Text Telephone (TTY)
Users .................................7-5
Customer Assistance Offices ....7-5
GM Mobility Reimbursement
Program .............................7-6
Roadside Assistance
Program .............................7-6
Scheduling Service
Appointments ......................7-9
Courtesy Transportation .........7-9
Collision Damage Repair ......7-11
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government ......................7-14
Reporting Safety Defects to
the Canadian Government ....7-15
Reporting Safety Defects to
Saturn ..............................7-15
Service Publications
Ordering Information ...........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy .......................7-16
Event Data Recorders ..........7-17
OnStar
® .............................7-18
Navigation System ...............7-18
Radio Frequency
Identification (RFID) ............7-18
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before,
during, and after the purchase
of a Saturn vehicle, for total
customer satisfaction. We call this
the Saturn Difference. Normally,
any concerns with the sales
transaction or the operation of the
vehicle are resolved by the retailer’s
sales or service departments.
Customer Assistance Information 7-1