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Troubleshooting guide checking for blockages – Shark NH15W User Manual

Page 13

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TOLL FREE:

1-800-798-7398

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www.sharkclean.com

English

Troubleshooting Guide

Checking for Blockages

PROBLEM

POSSIBLE REASONS & SOLUTIONS

Vacuum is not

picking up dirt.

Check filters to see if they need cleaning. Follow instruc-

tions for rinsing and drying the 5 filters before re-inserting

back into the Hand Vac. (See “Maintenance” sections for

instructions.)

Dust cup may be full; empty dust cup.

Check Hose and Hose connections for blockages; clear

blockages if required.

If Dust Cup is empty, and attachment inlets are clear, check

for other blockages. (See “Checking for Blockages” for

instructions.)

Vacuum lifts scatter

rugs (lightweight,

movable rugs).

Because the “multi-vac” suction is powerful, take care when

vacuuming scatter-type rugs or rugs with delicately

sewn edges.

Airflow is restricted.

No suction or light

suction.

Check filters to see if they need cleaning. Follow

instructions for rinsing and drying the 5 filters before re-

inserting back into the Hand Vac. (See “Maintenance”

sections for instructions.)

Dust cup may be full; empty dust cup.

Check Hose and Hose connections for suction strength;

clear blockages if required.

If Dust Cup is empty, and attachment inlets are clear, check

for other blockages. (See “Checking for Blockages” for

instructions.)

Vacuum turns off

on its own.

To reset the Motor Thermostat:

1. Move the Power Button to the “O – Off” position.

2. Unplug the vacuum.

3. Check for clogged hose or filter; unclog hose and

replace filter.

Wait 45 minutes for vacuum to cool; then plug in the

vacuum. Turn the Power Switch to the “I – On” position to

start the vacuum.

Note: if vacuum still does not start, contact Customer

Service at:

1-800-798-7398.

Blockages may cause your vacuum to

overheat and shut down. To prevent
this from happening, check potential
blockage areas after heavy use or if
you detect a loss of suction or poor
cleaning performance.

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DUST CUP – HAND VAC
Dust cup may be full. Empty dust
cup. To empty Dust Cup:

Hold Hand Vac upright. Press Dust
Cup Release Button to remove door.
Lift door off hinges and set door
aside.

Turn Dust Cup over a trash
receptacle and tap gently to empty
contents.

Hold Hand Vac upright once again.
Set bottom hinges of Dust Cup door
into guides first; then snap door shut.

Check to make sure door is secure
before turning on Hand Vac.

WHERE TO ORDER PARTS

To order additional parts and accessories, go to: www.sharkclean.com or call
1-800-798-7398.

NOTE: Some parts may be available at your Shark® retailer.

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FILTERS (FOAM AND FELT)

Filters require rinsing every 1 month
for optimum performance. Follow
instructions for rinsing and drying
the 5 filters before using.
(See “Maintenance” section)

Before continuing to vacuum, replace
Filters in the Hand Vac :

• Dust Cup End (Pre-Motor)

• Exhaust End (Post-Motor)

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