Shark NH15W - Manual (Page 13)

18 TOLL FREE: 1-800-798-7398 19 www.sharkclean.com
English Troubleshooting Guide Checking for Blockages
PROBLEM POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instruc-
tions for rinsing and drying the 5 filters before re-inserting
back into the Hand Vac. (See “Maintenance” sections for
instructions.)
Dust cup may be full; empty dust cup.
Check Hose and Hose connections for blockages; clear
blockages if required.
If Dust Cup is empty, and attachment inlets are clear, check
for other blockages. (See “Checking for Blockages” for
instructions.)
Vacuum lifts scatter
rugs (lightweight,
movable rugs).
Because the “multi-vac” suction is powerful, take care when
vacuuming scatter-type rugs or rugs with delicately
sewn edges.
Airflow is restricted.
No suction or light
suction.
Check filters to see if they need cleaning. Follow
instructions for rinsing and drying the 5 filters before re-
inserting back into the Hand Vac. (See “Maintenance”
sections for instructions.)
Dust cup may be full; empty dust cup.
Check Hose and Hose connections for suction strength;
clear blockages if required.
If Dust Cup is empty, and attachment inlets are clear, check
for other blockages. (See “Checking for Blockages” for
instructions.)
Vacuum turns off
on its own.
To reset the Motor Thermostat:
1. Move the Power Button to the “O – Off” position.
2. Unplug the vacuum.
3. Check for clogged hose or filter; unclog hose and
replace filter.
Wait 45 minutes for vacuum to cool; then plug in the
vacuum. Turn the Power Switch to the “I – On” position to
start the vacuum.
Note: if vacuum still does not start, contact Customer
Service at: 1-800-798-7398.
Blockages may cause your vacuum to
overheat and shut down. To prevent
this from happening, check potential
blockage areas after heavy use or if
you detect a loss of suction or poor
cleaning performance.
1 DUST CUP – HAND VAC
Dust cup may be full. Empty dust
cup. To empty Dust Cup:
Hold Hand Vac upright. Press Dust
Cup Release Button to remove door.
Lift door off hinges and set door
aside.
Turn Dust Cup over a trash
receptacle and tap gently to empty
contents.
Hold Hand Vac upright once again.
Set bottom hinges of Dust Cup door
into guides first; then snap door shut.
Check to make sure door is secure
before turning on Hand Vac.
WHERE TO ORDER PARTS
To order additional parts and accessories, go to: www.sharkclean.com or call
1-800-798-7398.
NOTE: Some parts may be available at your Shark® retailer.
2 FILTERS (FOAM AND FELT)
Filters require rinsing every 1 month
for optimum performance. Follow
instructions for rinsing and drying
the 5 filters before using.
(See “Maintenance” section)
Before continuing to vacuum, replace
Filters in the Hand Vac :
• Dust Cup End (Pre-Motor)
• Exhaust End (Post-Motor)
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