Southwestern Bell FT365 - Manual (Page 9)

PROBLEM POSSIBLE CAUSE CORRECTION ACTION
Improper Installation. Recheck all modular plug connections. Press
the corresponding key (Line 1or Line 2).
No dial tone.
Problem with the wiring. Try another phone jack. If your phone works
on another jack, you may have a problem with
your wiring. Contact your local phone
company.
Cannot make outgoing calls. Tone/Pulse switch is not set correctly. Check the Tone/Pulse switch. If positioned in
tone mode, switch to pulse, as you may have
pulse dialing service.
Ringer Off/Low/High switch is not set
correctly
Set the Ringer Off/Low/High switch to the
Low or High position.
The phone does not ring.
Too many telephones are installed on
the same line. Contact your telephone company to
determine the maximum number of extensions
for your calling area.
Memory dialing does not
work.
The memory storage procedure was not
followed correctly.
Carefully review the store sequence and
reenter your programmed number.
Another extension is off hook. Hang up extension. The sound volume is too
low . Receiver volume control is too low Adjust receive volume control level.
Cannot hear any sound or
dial tone through the
handset or speakerphone.
The headset may still be connected to
the unit.
Unplug the headset from the FT365 base,
and make the call through the handset or
speakerphone.
The hold function does not
work.
The batteries need to be replaced or
have not been installed.
Install four fresh AAA batteries before initial
use
The LINE 1 or LINE 2
BUTTONS do not light or
are too weak.
The batteries have not been installed or
need to be replaced.
Install four fresh AAA batteries before initial
use.
The LINE 2 BUTTON is
constantly lit solid.
Only a single line jack is Connected.
The telephone may not be connected to
the correct jack. (on the back of the
base).
You must have 2 separate telephone
numbers to use both the Line 1 and Line 2
functions. Refer to page 6 for installation
instructions.
Hear both a dial tone and
the outside caller.
The conference mode may be activated. Press one of the LINE BUTTONS to release
the conference mode.
Repair Service
According to FCC regulations, this equipment, which has been certified and
registered by the FCC, may only be repaired by authorized persons. If repairs or
adjustments are made by an unauthorized person, the FCC certification may be
voided. Should your encounter any problems, please call the
Southwestern Bell Freedom Phone ®
toll-free Customer Help Line for
assistance:
Monday - Friday 8:30 am - 9:30 p.m. (EST). and Saturday 8:30 a.m - 12:30 p.m.
(EST). You can also visit our website at http://www.swbfreedomphone.com
FOR IN - WARRANTY SERVICE:
Package your complete unit (including all line cords, and other accessories) and
ship the unit postage prepaid* and insured (for your protection) to:
SOUTHWESTERN BELL FREEDOM PHONE ®
DEPT.: In Warranty
7475 N. Glen Harbor Blvd., Glendale, AZ 85307
Be sure to include your return address, proof of purchase, a daytime phone
number, $9.50 for postage and handling*, and a brief explanation of your
difficulties.
* NOTE: California residents need only provide proof of purchase and should
call 1-800-366-0937 for shipping instructions.
FOR OUT-OF-WARRANTY SERVICE:
you may call our toll-free Help Line for the price of a replacement before
returning your unit. Please follow all instructions for In – Warranty Service
(above) to return your unit, and mark the package: DEPT.: Out - of - Warranty.
QUESTIONS?
STOP ... DON’T TAKE ME BACK TO THE STORE.
LOOK... FOR THE TOLL – FREE “HELP” TELEPHONE NUMBER.
LISTEN.. . AS THE EXPERTS TALK YOU THROUGH THE PROBLEM
For immediate answers to your questions regarding operation, missing parts or
installation, call the
Southwestern Bell Freedom Phone ® Help Line:
1-800-366-0937
http://www.swbfreedomphone.com
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TROUBLE SHOOTING
If the solution to your problem is not listed below, call our toll-free SERVICE
NUMBER 1-800-366-0937, Monday - Friday 8:30 a.m. - 9.00 p.m. (EST), and
Saturday 8:30 a.m.- 12:30 p.m. (EST). You can also visit our website at
http://www.swbfreedomphone.com
HEARING AID COMPATIBILITY
Your FT365 is compatible with inductively coupled hearing aids.
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