Socket Mobile Bluetooth Connection Kit - Manual (Page 70)

70 | APPENDIX D: TECHNICAL SUPPORT
Appendix D Support Resources
Users’ Forum
If you would like to discuss the Socket Bluetooth Connection Kit with other
users, visit Socket’s users’ forum at:
www.socketforum.com
Technical Support
If you have trouble installing or using the Bluetooth Card, please refer to the
“Troubleshooting” section. If problems persist, feel free to contact Socket’s
technical support department.
IMPORTANT! Before you contact technical support, please do the
following:
1. Make sure you have registered your product. You can register online at
www.socketcom.com/prodreg
2. Have the following information ready:
• The part number (including revision level) and serial number of
your Bluetooth Card. See the diagram below.
• The manufacturer, model number, and Windows CE version of
your mobile computer
• If applicable, the manufacturer, model number, and/or network
carrier of the Bluetooth-enabled device you are trying to connect to
• What you did to try to correct the problem
To reach Socket’s technical support department:
• Visit
www.socketcom.com/support/contact.asp
• Email [email protected]
• Phone 510-744-2720
• Fax 510-744-2727
Please refrain from disassembling the CompactFlash card. Disassembly of
this device will void the product warranty.