Sony Trinitron KD-32DX40U - Manual (Page 36)

Additional Information
34 Additional Information
Troubleshooting
Here are some simple soloutions to problems which may affect the picture and sound.
Problem Cause
No picture, no sound.
Poor or no picture (screen is dark), but good sound.
No Digital channels after tuning.
Some channels are blank.
Standby indicator flashing.
Good Picture, no sound.
Poor picture quality.
No colour on colour programmes.
Remote control does not function.
Distorted picture when changing programmes or selecting
Teletext.
• Power off.
• TV in standby.
• Aerial disconnected.
• Picture preset level adjustment.
• No digital transmissions in your area.
• No digital transmissions from the transmitter you are
currently using.
• Weak signal.
• Unsuitable aerial.
• Scrambled/subscription-only channel.
• Programme used only for data (no picture or sound).
• Programme not being transmitted.
• Digital mode Timer Record active (regular flash).
• Fault (irregular flash).
• Volume control.
• TV speakers turned off.
• Headphones are connected.
• Wrong external mode selected on an RGB video source.
• Colour level setting.
• Batteries low. Media Selector set to wrong mode for the
equipment in use.
• Inputs from external equipment not switched off.
Cause Solution
TV in standby.
Aerial disconnected.
Picture level adjustment.
No Digital transmissions in your area.
No Digital transmissions from the transmitter you are currently
using.
Unsuitable aerial.
Weak signal.
Scrambled/subscription-only channel.
Programme information without picture or sound.
Fault.
Volume control.
TV speakers turned off
Wrong external mode selected.
Colour level setting.
• Plug in the TV.
• Press the button on the front of the TV.
• If the indicator is on press the button or a numbered
button on the remote control.
• Check the aerial connection.
• Select on the TV menu system then adjust the
brightness, picture and colour balance levels.
• Contact a local installer to find out when digital
transmissions begin in your area.
• Contact a local installer to find out at which transmitter
you should be pointing your aerial.
• Change your aerial to cover the channels used by digital
programmes. (Contact a local installer)
• Ensure aerial is correctly aligned to transmitter.
• Ensure aerial is plugged directly into the TV (not through
other equipment).
• Upgrade to a higher gain aerial.
• Subscribe to pay-per-view broadcaster.
• See ‘Skipping a programme’ section of this manual.
• See ‘Programme Sorting’ section of this manual.
• Do not open the cabinet, refer to qualified personnel.
• Contact your nearest Sony Service Centre.
• Press the + button on the remote control.
• Refer to ‘The Sound menu’ section in this manual
• If is displayed on the screen, press the button on the
remote control.
• Disconnect headphones.
• Press the button repeatedly until the RGB symbol is
displayed on screen.
• Select on the TV menu system then adjust the colour
setting.
/
• If you continue to have these problems, have your TV serviced by qualified
personnel or you can contact the Sony UK Digital HelpLine on 0870 600 1717.
• NEVER open the casing yourself.
DX40 Pages 31-36.fm Page 34 Wednesday, August 22, 2001 12:10 PM