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Troubleshooting – Sennheiser Digital Wireless System MX W1 User Manual

Page 21

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20

Troubleshooting

Problem

Possible cause

Possible solution

No operation
indication

Battery is flat

Recharge the battery
(see page 6, page 17)

No sound

Jack plug connection is
incorrect

Check the connection
to your audio device
(see page 12)

Transmitter or
earphones are switched
off

Switch the device on
(see page 14)

Audio device is switched
off

Switch the audio
device on

Volume of the audio
device is adjusted too
low

Adjust the volume to a
higher level

Housing of player or
something else blocks
the transmission

Remove obstacles
between transmitter
and earphones

Transmission between
the transmitter and
earphones is disturbed
by any interferences
(including ESD) in the
vicinity

Briefly press the
operation/pairing
button

¿

of the

transmitter

Sound
dropouts

Device is out of range

Reduce the distance
between earphones
and transmitter

Signal is shielded

Remove obstacles
between transmitter
and earphones

Interfering devices in
the vicinity

Try relocation