Quickspecs – Server Technology QUICKSPECS BL20P User Manual
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Service and Support
Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage
of hard drives, memory and processors). The warranty is fully supported by HP Services and a
worldwide network of resellers and service providers. In addition 90-day's getting started software
telephone support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services.
NOTE: Sever Blade Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support.
NOTE: Server Blade Enclosure and Interconnects Limited Warranty includes 3 year Parts, 3 year
Labor, 3-year on-site support.
Care Pack services provide a range of life cycle support options that let you choose the service
levels that meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24
hours, 7 days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials
and VMWare-based IT solutions helping to deliver high level of application availability.
Response times range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack services for ProLiant BL p-Class server blades, cover the server blade and the p-
Class blade enclosure that the server blade is installed in as well as interconnects, power
enclosure with power supplies and power distribution.
NOTE: For more information on HP Care Pack services, contact any of our worldwide sales
offices or resellers or visit our worldwide Web site on the internet at:
.
NOTE: For more complete information on HP Services offerings, customers and resellers, please
visit us at:
NOTE: Additional information regarding worldwide limited warranty and technical support is
available at:
.
QuickSpecs
HP ProLiant BL20p p-Class Server Blade
Standard Features
DA - 11411 Worldwide QuickSpecs — Version 24 — 9.24.2004
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