Trouble shooting – iHome IP21 User Manual

Page 12

Trouble Shooting

Unit doesn’t respond
(no power)

iPhone/iPod cannot
dock properly

AC adaptor isn’t plugged to a wall outlet or
the connector is not plugged into the power
supply jack on the back of the unit

Wall outlet is not functioning

Plug the AC adaptor into a wall outlet and plug the connector into
the power supply jack on the unit

Plug another device into the same outlet to confirm the outlet is working

iPhone/iPod does
not respond to the
unit

iPhone/iPod is not docked properly

Using no or wrong iPod insert

Remove your iPhone/iPod from the connector and check for
any obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

iPhone/iPod didn’t
charge up

iPhone/iPod is not docked properly

Remove your iPhone/iPod from the connector and check for
any obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

Sound is distorted

Volume level is set too high

Decrease the volume. Turn off EXB bass effect

Sound source is distorted

If iPhone/iPod original sound source is poor quality, distortion and
noise are easily noticed with high-power speakers. Try a different
audio file from a trusted source such as iTunes.

Remove your iPhone/iPod from the connector and check for
any obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.

iPhone/iPod is locked up

Using 1

or 2

generation iPod or other device

Your iPhone/iPod software is too old

Upgrade software on your iPhone/iPod via iTunes on your
computer

Please make sure your iPhone/iPod is working properly before
docking it to the unit. Please refer to your iPhone/iPod manual
for details on iPhone/iPod operation.

Solution

Symptom

Possible Problem

Make sure the dock insert is the proper fit for your iPhone/iPod

iP21 cannot control those iPhone/iPod or other devices.

iPhone/iPod is locked up/frozen

iPhone/iPod battery has problem

Please make sure your iPhone/iPod is working properly before
docking it to the unit. Please refer to your iPhone/iPod manual
for details.