Imation 3503 - Manual (Page 19)

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4. After the Digital Player is ready, click on Start to begin firmware update.
Note: Do Not disconnect the device or run any programs during
the firmware update.
5. Once the firmware update is completed, click Close to exit the program.
Troubleshooting
Problem Solution
Device does not
turn on
The battery may be uncharged. Charge it
following the instructions.
A problem may exist with the rechargeable
battery. Contact the service center.
Buttons don’t
work
Maybe you have moved the HOLD slider to
the locking position and all controls have
been deactivated. Move it again to unlock
the controls.
The computer
does not recognize
the Digital Player Check the USB connection to the PC USB port.
Turn the Digital Player off and on again and
retry.
There is no sound Check the volume setting is not set to 0
and make sure the earphones are plugged
properly in the earphone jack.
Strange characters
on screen
Make sure you have selected the correct
language.