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Troubleshooting – iHome iH 26 User Manual

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15

Troubleshooting

Symptom Possible Problem Solution

Unit doesn’t respond
(no power)

AC adaptor isn’t plugged into a wall outlet
or the connector is not plugged into the
power supply jack on the back of the unit

Plug the AC adaptor into a wall outlet and plug the connector
into the supply jack on the unit

Wall outlet is not functioning.

Plug another device into the same outlet to confirm the outlet
is working

iPod does not dock
properly

Using no or wrong iPod insert

Make sure the dock insert is the proper fit for your iPod

iPod not installed properly

Remove your iPod from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat
it in the dock.

Battery Low icon
always flashing

Batteries are weak

Replace with new batteries

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches
the diagram in the battery compartment

iPod does not
respond to the unit

iPod is not installed properly

Remove your iPod from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat
it in the dock.

Your iPod software is too old

Upgrade software on your iPod. For details visit
http://www.apple.com/ipod/download

iPod is locked up

Please make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for
details.

Using 1

st

or 2

nd

generation iPod, iPod

Shuffle or other devices.

iH26 cannot control those iPods or other devices.

Travel Lock is in Lock position

Move Travel Lock to Remote position

Batteries are weak and dead

Replace with new batteries

Buttons/Controls don’t work