IBM ThinkPad 73P3315 - Manual (Page 36)

v any non-IBM products, including those that IBM may procure and provide with or
integrate into an IBM Machine at your request.
The warranty is voided by removal or alteration of identification labels on the Machine
or its parts.
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance
with "how-to" questions and those regarding Machine set-up and installation, is provided
WITHOUT WARRANTIES OF ANY KIND .
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact IBM
or your reseller to obtain warranty service. If you do not register the Machine with IBM,
you may be required to present proof of purchase as evidence of your entitlement to
warranty service.
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination and
resolution procedures that IBM specifies. An initial diagnosis of your problem can be made
either by a technician over the telephone or electronically by access to an IBM website.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty
Information. You are responsible for downloading and installing designated Machine Code
(microcode, basic input/output system code (called ″BIOS″), utility programs, device drivers,
and diagnostics delivered with an IBM Machine ) and other software updates from an
IBM Internet Web site or from other electronic media, and following the instructions that
IBM provides. If your problem can be resolved with a Customer Replaceable Unit ( ″CRU″)
(e.g., keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to
you for you to install. If the Machine does not function as warranted during the warranty
period and your problem cannot be resolved over the telephone or electronically, through
your application of Machine Code or software updates, or with a CRU, IBM or your
reseller, if approved by IBM to provide warranty service, will either, at its discretion,
1) repair it to make it function as warranted, or 2) replace it with one that is at least
functionally equivalent. If IBM is unable to do either, you may return the Machine to
your place of purchase and your money will be refunded. IBM or your reseller will also
manage and install selected engineering changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not be
new, but will be in good working order and at least functionally equivalent to the item
replaced. The replacement assumes the warranty service status of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features,
parts, options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
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