MACKIE C300z - Manual (Page 11)

11
C300z.LIMITED.WARRANTY
A. LOUD Technologies Inc. warrants all materials, workman-
ship and proper operation of this product for a period of one
year from the original date of purchase. You may purchase
an additional 24-month Extended Warranty (for a total of 36
months of coverage). Visit our website and follow the “Product
Registration” links for details (www.mackie.com). If any defects
are found in the materials or workmanship or if the product
fails to function properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or replace the
product. This warranty applies only to equipment sold and deliv-
ered within the U.S. and Canada by LOUD Technologies Inc. or
its authorized dealers.
B. For faster processing (not to mention a free gift), register
online or mail in the product registration card.
C. Unauthorized service, repairs, or modification of Mackie
products will void this warranty. To obtain repairs or replace-
ment under warranty, you must have a copy of your sales
receipt from the authorized Mackie dealer where you pur-
chased the product. It is necessary to establish purchase date
and determine whether your Mackie product is within the
warranty period.
D. To obtain warranty repair or replacement:
1. Call Mackie Technical Support at 800/898-3211, 7 AM
to 5 PM Monday through Friday (Pacific Time) to get au-
thorization for repair or replacement. Alternately, go to the
Mackie website, click “Support” (www.mackie.com/sup-
port), and follow the instructions for reporting a warranty
issue and submitting a request for an advance replacement.
2. Advance Replacement: Mackie will ship a replacement
unit to you along with an invoice for the suggested retail
price of the replacement unit. You must return the defec-
tive unit immediately to cancel the invoice. If you do not
return the defective unit within 30 days, you must pay the
full amount stated in the invoice to satisfy your debt.
3. Repair: When you call Mackie Technical Support, ex-
plain the problem and obtain a Service Request Number.
Have your Mackie product’s serial number ready. You
must have a Service Request Number before you can
obtain factory-authorized service.
• Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, your daytime phone number and return street
address (no P.O. boxes or route numbers, please!), and
the Service Request Number. If we cannot duplicate the
problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time
and parts.
• Ship the product in its original shipping carton, freight
prepaid to the authorized service center. Write the Ser-
vice Request Number in BIG PRINT on top of the box.
The address of your closest authorized service center
will be given to you by Technical Support, or it may be
obtained from our website. Once it’s repaired, the autho-
rized service center will ship it back by ground shipping,
pre-paid (if it qualified as a warranty repair).
Note: Under the terms of the warranty, you must ship or
drop-off the unit to an authorized service center. The re-
turn ground shipment is covered for those units deemed
by us to be under warranty.
Note: You must have a sales receipt from an authorized
Mackie dealer for your unit to be considered for warranty
repair.
IMPORTANT: Make sure that the Service Request Number
is plainly written on the shipping carton. No receipt, no war-
ranty service.
E. LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty claims before
repair or replacement is carried out. LOUD Technologies may,
at our option, require proof of the original date of purchase in
the form of a dated copy of the original dealer’s invoice or sales
receipt. Final determination of warranty coverage lies solely
with LOUD Technologies.
F. Any products returned to one of the LOUD Technologies
factory-authorized service centers, and deemed eligible for
repair or replacement under the terms of this warranty will be
repaired or replaced. LOUD Technologies and its authorized
service centers may use refurbished parts for repair or replace-
ment of any product. Products returned to LOUD Technologies
that do not meet the terms of this Warranty will not be repaired
unless payment is received for labor, materials, return freight,
and insurance. Products repaired under warranty will be
returned freight prepaid by LOUD Technologies to any location
within the boundaries of the USA or Canada.
G. LOUD Technologies warrants all repairs performed for 90
days or for the remainder of the warranty period. This warranty
does not extend to damage resulting from improper installa-
tion, misuse, neglect or abuse, or to exterior appearance. This
warranty is recognized only if the inspection seals and serial
number on the unit have not been defaced or removed.
H. LOUD Technologies assumes no responsibility for the timeli-
ness of repairs performed by an authorized service center.
I. This warranty is extended to the original purchaser. This
warranty may be transferred to anyone who may subsequently
purchase this product within the applicable warranty period for
a nominal fee. A copy of the original sales receipt is required to
obtain warranty repairs or replacement.
J. This is your sole warranty. LOUD Technologies does not
authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of LOUD Tech-
nologies or to make any warranty for LOUD Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY
LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF
ORIGINAL PURCHASE FROM AN AUTHORIZED MACKIE
DEALER. UPON EXPIRATION OF THE APPLICABLE WARRAN-
TY PERIOD, LOUD TECHNOLOGIES INC. SHALL HAVE NO
FURTHER WARRANTY OBLIGATION OF ANY KIND. LOUD
TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE
PRODUCT OR ANY WARRANTY CLAIM. Some states do not
allow exclusion or limitation of incidental, special, or conse-
quential damages or a limitation on how long warranties last,
so some of the above limitations and exclusions may not apply
to you. This warranty provides specific legal rights and you may
have other rights which vary from state to state.
Please keep your sales receipt in a safe place.