Madrigal Imaging N38 - Manual (Page 34)

34
Obtaining Service
We take great pride in our dealers. Experience, dedication, and
integrity make these professionals ideally suited to assist with our
customers’ service needs.
If your Mark Levinson component must be serviced, please contact
your dealer. Your dealer will then decide whether the problem can be
remedied locally, or whether to contact Madrigal for further service
information or parts, or to obtain a Return Authorization. The Madrigal
Technical Services Department works closely with your dealer to solve
your service needs expediently.
Important! Return authorization must be obtained from Madrigal’s
Technical Services Department BEFORE a unit is shipped for
service.
It is extremely important that information about a problem be explicit
and complete. A specific, comprehensive description of the problem
helps your dealer and the Madrigal Technical Services Department
locate and repair the difficulty as quickly as possible.
A copy of the original bill of sale will serve to verify warranty status.
Please include it with the unit when it is brought in for warranty service.
Warning! All returned units must be properly packaged (preferably in
their original packing material), and the proper return
authorization numbers must be marked on the outer carton
for identification. If the packaging to protect the unit is, in
our opinion or that of our dealer, inadequate to protect the
unit, we reserve the right to repackage it for return shipment
at the owner’s expense. Neither Madrigal nor your dealer
can be responsible for shipping damage due to improper
(that is, non-original) packaging.
Your dealer can order a new set of shipping materials for you if you
need to ship your component and no longer have the original
materials. There will be a charge for this service. We
strongly
recommend saving all packing materials in case you need to ship your
unit some day.