Madrigal Imaging BPA 3 - Manual (Page 18)

18
Obtaining Service
We take great pride in our dealers. Experience, dedication, and integrity make
these professionals ideally suited to assist with our customers’ service needs.
If your Proceed component must be serviced, please contact your dealer. Your
dealer will then decide whether the problem can be remedied locally, or whether
to contact Madrigal for further service information or parts, or to obtain a Return
Authorization. The Madrigal Technical Services Department works closely with
your dealer to solve your service needs expediently.
Important! Return authorization must be obtained from Madrigal’s
Technical Services Department BEFORE a unit is shipped for
service.
It is extremely important that information about a problem be explicit and com-
plete. A specific, comprehensive description of the problem helps your dealer and
the Madrigal Technical Services Department locate and repair the difficulty as
quickly as possible.
A copy of the original bill of sale will serve to verify warranty status. Please in-
clude it with the unit when it is brought in for warranty service.
Warning! All returned units must be properly packaged (preferably in
their original packing material), and the proper return
authorization numbers must be marked on the outer carton
for identification. If the packaging to protect the unit is, in our
opinion or that of our dealer, inadequate to protect the unit,
we reserve the right to repackage it for return shipment at the
owner’s expense. Neither Madrigal nor your dealer can be
responsible for shipping damage due to improper (that is,
non-original) packaging.
Your dealer can order a new set of shipping materials for you if you need to ship
your component and no longer have the original materials. There will be a
charge for this service. We strongly recommend saving all packing materials in
case you need to ship your unit some day.