Status indicators – Mitel SUPERSET 4025 User Manual
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Status Indicators
The following table illustrates the behavior of line status indicators.
Table 5: Status Indicators
Key
Status
Indicators
Prime Line
Idle
Off
Busy
On
Queue Status
No calls in queue
Off
Calls waiting before 1st threshold time period
On
Calls waiting between 1st and 2nd threshold time periods
Slow flash
Calls waiting longer than 2nd threshold time period
Pulsed flash
Calls have overflowed
Fast flash
Agent Status
Agent logged out
Off
Agent logged in - no calls waiting
Pulsed flash
Agent telephone made busy
Fast flash
Agent on ACD call
On
Agent on non-ACD call
Slow flash
Holding an ACD call
On
After call work timer
On
Shift
Shift not activated
Off
Shift activated
On
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