Mr. Coffee EC Series - Manual (Page 19)

19 18
Service and Maintenance
Replacement Parts
• Filters
For better tasting coffee and tea, we recommend that you use MR. COFFEE ®
brand 8-12 cup #4 cone style filters or MR. COFFEE ® brand permanent filters.
These filters are available at most grocery stores. Please call 1-800-672-6333
or 1-800-MR COFFEE in the U.S. or Canada for information on where you
can find a store that carries these filters.
• Decanters, Water Filtration Disks and Permanent Filters
You can usually purchase a replacement decanter from the store where
you purchased your Coffeemaker. If you are unable to find a replacement,
please call 1-800 MR COFFEE (1-800-672-6333) in the U.S. and Canada for
information on where you can find a store that carries replacement decanters.
Repairs
If your Coffeemaker requires service, do not return it to the store where you purchased
it. All repairs must be made by Sunbeam or by an authorized MR. COFFEE
® Service Center.
If you live in the U.S. or Canada, please call us at the following toll-free telephone
number to find the location of the nearest authorized service center:
1-800 MR COFFEE (1-800-672-6333)
To assist us in serving you, please have the model number (EC12, EC13, ECX20, ECX23,
ECX30 or ECX33) and date of purchase available when you call. The model number is
stamped on the bottom metal plate of the Coffeemaker.
Questions, Comments and Suggestions
We welcome your thoughts; please include your complete name, address
and telephone number when you write or e-mail us at:
Consumer Affairs Department
MR. COFFEE
A Product of Sunbeam Corporation
P.O. Box 948389
Maitland, FL 32794-8389
[email protected]
You may also visit our website and discover the secret to brewing the
perfect cup of coffee. You’ll also find a rich blend of gourmet recipes,
entertaining tips and the latest information on MR. COFFEE
® products.
www.mrcoffee.com
T
R O U B L E S H O O T I N G
P OTENTIAL P ROBLEMS P ROBABLE C AUSE
“ON” LIGHT DOES NOT ILLUMINATE • Unplugged
• Power outage
COFFEE IS NOT BREWING • Unplugged
• Power outage
• The water reservoir is empty;
check water window
• The filter basket is not properly inserted
• Carafe is not placed all the way
on the warming plate
COFFEEMAKER ONLY BREWS WATER • No grounds in filter basket
COFFEEMAKER BREWS SLOWLY • Coffeemaker needs decalcifying
FILTER BASKET OVERFLOWS • The filter basket is not properly inserted
• Carafe is not placed all the way
on the warming plate
• Carafe lid not on carafe
• Too many grounds placed in filter
• Carafe was removed from warming plate
longer than 30 seconds
BURNING COFFEE SMELL • Empty carafe was left on
hot warming plate
• Coffee was spilled on a warming plate
COFFEE IS NOT HOT • Power outage
• The Automatic Shut-Off function
has been activated
COFFEE TASTES BAD • Coffee ground other than for automatic-
drip Coffeemaker was used
• Ground coffee-to-water ratio
was unbalanced
GROUNDS ARE IN COFFEE • Paper filter not properly seated
in basket
• Filter overflowed
Questions? You can call us toll-free at 1-800-672-6333.