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Customer support, Troubleshooting – GoVideo DV2150 User Manual

Page 42

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42

DVD+VCR User’s Guide

Customer Support

SYMPTOM

CAUSE

SOLUTION

No power.

The power cord is disconnected.

Plug the power cord securely into the

wall outlet.

No picture.

The TV is not set to receive DVD+VCR

signal output.

Select the appropriate video input

on the TV so the picture from the

DVD+VCR appears on the TV screen.

The video cable is not connected

securely.

Connect the video cable securely.

The TV power is turned off.

Turn on the TV.

Unit is in Progressive Scan mode.

Press and hold the P.SCAN button

for 5 seconds while in Stop mode to

switch to Interlace Scan mode.

No sound.

The equipment connected with

the audio cable is not set to receive

DVD+VCR signal output.

Select the correct input mode on the

audio receiver so you can listen to

the sound from the DVD+VCR.

The audio cables are not connected

securely.

Connect the audio cable securely.

The power of the equipment

connected with the audio cable is

turned off.

Turn on the equipment connected

with the audio cable.

The audio cables are damaged.

Replace with new ones.

Audio settings are incorrect in the

DVD+VCR menu system.

Check the Digital Out setting; see

page 29.

DVD+VCR does not start

playback.

No disc/tape is inserted.

Insert a disc or tape. Check that the

disc/tape indicator on the front panel

display is lit.

An unplayable disc is inserted.

Insert a playable disc. Check the disc

type, color system, and regional code.

The disc is placed upside down or is

not placed within the guide.

Place the disc with the playback side

down inside the guide.

The disc is dirty.

Clean the disc.

The Parental Control is set.

Cancel the Parental Control function

or change the rating level.

Troubleshooting

The Troubleshooting section below will help you solve common issues with your
DVD+VCR. If you don’t fi nd the answers you need here, you can contact our Customer
Service Department as follows:

Phone

(800) 736-7679

E-Mail

[email protected]

Web

www.govideo.com