Troubleshooting guide – Genie SILENTMAX 1000 User Manual
Page 13
Opener does NOT run
from wall console.
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– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
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– Check connections at powerhead terminals and at wall console.
– Limits must be set with door arm connected to door.
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Opener runs, but door
does NOT move.
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Installation poster or download poster from WWW.GENIECOMPANY.COM.
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Opener works from
wall console, but NOT
from remote.
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Remote has less than
25 feet operating
range or no operation.
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Door starts down,
then STOPS and goes
back up.
OR
Safe-T-Beam® System
malfunction.
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poster from WWW.GENIECOMPANY.COM.
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s If an operational problem exists, and opener will not close. The opener can be forced to
close as follows; Press and hold the wall console button until door is completely closed.
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Door starts down,
then STOPS before it
is closed.
OR
Door will only open.
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Door starts up, but
STOPS before it is
completely open.
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contact The Genie Company at 1-800-35-GENIE.
Door will only run
closed.
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contact The Genie Company at 1-800-35-GENIE.
Door opener starts for
no reason.
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new remotes. S
TROUBLESHOOTING GUIDE -
FOR HELP—1-800-35-GENIE OR WWW.GENIECOMPANY.COM
OPERATION
Noisy operation.
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Door opener runs
slow.
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ee page 7.
12
©2011 The Genie Company
9/2011
WHAT TO DO
PROBLEM