Gilson 508 - Manual (Page 19)

Gilson 508 Interface Module User’s Guide 5-3
Troubleshooting
5
Repair and Retu
rn P
o
licies
Repair and Return Policies
Before Calling Us
Gilson-authorized representatives will be able to serve you more efficiently if you
have the following information:
• the serial number and model number of the instruments involved. The serial
number is located on the bottom of the unit.
• the installation procedure you used
• list of concise symptoms
• list of operating procedures and conditions you were using when the
problem arose
• list of other devices connected to the interface module and a description of
those connections
• list of other electrical connections in the room
Warranty Repair
Units covered under warranty will be repaired and returned to you at no charge.
If you have any questions about applicability, please contact your local
distributor.
Non-Warranty Repair
For out-of-warranty repairs, contact your local distributor. A Customer Service
representative will discuss service options with you and can assist in making
arrangements to return the equipment, if necessary.
Rebuilt Exchange
For some units, rebuilt exchange components are available. Contact your local
distributor for details.